In today's competitive event climate you need to set yourself apart from your competition with the experience that you provide to your clients. We'll discuss:
1) What is customer service?
2) The key components to your clients' experience - Knowledge, Value Proposition and Core Value, Atmosphere, Expectations, Communication, and Problem solving
3) Key Skills you need to provide stellar customer service
6:00 - Registration, Networking, and Wine Pull
7:00 - Announcements, Board Nominations, and Dinner
8:00 - Presentation by Akeshi Akinseye
8:45 - Book Giveaway